Technology Solutions Manager - SaskTel International 

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Location:  Regina or Saskatoon, Sask.  
Number of Positions: 1 
Salary: $84,421 - $112,560 (depends on experience & qualifications)  
Type of Position: Permanent Full Time  
Closing Date: 04/30/2025 

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GENERAL ACCOUNTABILITY

The Technology Solutions Manager – SI is accountable for a highly skilled multi-functional product support and services team dedicated to delivering exceptional customer service to international customers while providing 24x7x365 support and consulting services for all SI products to communication services providers across the world.  This position is accountable to provide professional services through a multi-tier support and services  organization that provides services ranging from incident and problem resolution to multi-year customer implementation projects. 

SPECIFIC ACCOUNTABILITIES

1. Accountable for a highly productive team who provide 24x7x365 customer support for all SI products and services.
2. Accountable for the integration and utilization of ITIL framework to provide multi-tier incident and problem management support services.
3. Manages all aspects of customer product implementations including feasibility, analysis, planning, implementation and support.
4. Manages a team working in a true consulting capacity and provides consulting and advisory services to clients as a Subject Matter Expert on SI products and services ranging from small one-week engagements to multi-year complex projects.
5. Maintains a high level of accountability for the decisions and results achieved through the role of a Subject Matter Expert providing advisory and consulting services to clients.
6. Works in a leadership capacity on customer sites leading client staff based on contracted services.
7. Develops plans for short-term client engagements while also managing budgets and ensuring profitability.
8. Represents SI as a solutions provider through their actions and interactions performing and delivering services both on-site and off-site to clients.
9. Works in conjunction with other vendors to identify and resolve complex technical problems for customers.
10. Ensure all agreed levels of service quality and service availability are maintained and met.
11. Ensure close relationships are maintained between the support and Sales team to keep them informed of technical issues with customers.
12. Manage knowledge, process and documentation of products and proprietary information to improve customer service. 
13. Accountable to foster an environment that identifies and implements opportunities to streamline and improve operations and eliminate non-value activities and processes within the department.

QUALIFICATIONS

1. Computer Science or Engineering degree or an equivalent combination of education and experience in a related field.
2. 8+ years of software design, development and support experience.
3. Extensive experience in the application of information technology principles, methodologies and techniques.
4. Demonstrated analytical, business and technical expertise in supporting IT products and services.
5. Ability to succeed in high-pressure situations with short timelines.
6. Ability to work in an advisory and consultative capacity and take on leadership responsibilities during client engagements.
7. Must display broad conceptual skills and ability to integrate numerous activities while working across multiple departments and/or functional areas.
8. Excellent interpersonal skills, along with a proven track record of building and maintaining relationships with internal teams, customers and partners.
9. Demonstrated ability to manage change within a diverse and rapidly changing environment.
10. Knowledge of and demonstrated ability to apply project management skills.
11. Ability to work flexible hours in a 24x7x365 environment including evenings and weekends.
12. Must be willing to travel out of province for client requirements as required.
13. Previous experience working within an IT professional services or consulting organization is highly desirable.

LEADERSHIP ACCOUNTABILITIES

• Builds and leads a high performing workforce by demonstrating the characteristics of a great leader at SaskTel: Inspires Trust, Brings Passion & Energy, Sees the Big Picture, and Drives Results. 
• Fosters employee engagement and purposefully reinforces and role models SaskTel’s corporate culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team.
• Provides clear leadership and oversight of all people-related activities, fostering a fair, inclusive, and collaborative workplace. Leads talent acquisition, development, and retention through effective coaching, feedback, and communication, while ensuring compliance with organizational policies and the collective bargaining agreement.
• Organizes and directs work including prioritizing assignments, establishing objectives, providing regular performance feedback, and taking necessary corrective action as may be required.  
• Ensures all relevant policies are understood and complied with, including but not limited to safety, health, environmental, Code of Business Conduct, privacy, cybersecurity, AI usage/utilization, and authorization and signing authorities. 
• Oversees financial activities within area of responsibility. Creates and/or monitors annual operating and capital budgets, keeping tabs on budget adherence, and taking necessary actions to address budget variances.
• Responsible for negotiation, execution and/or enforcement of contracts for obtaining goods and services related to the area of responsibility.
• Accountable for proactively identifying, inspiring, and acting on opportunities to innovate and drive process improvements, develop growth initiatives, and improve revenue and/or reduce costs. Driving valuable customer experiences and employee engagement, improving sustainability, and demonstrates commitment to the communities that we serve.

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This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at selection.staffing@sasktel.com.