Customer Service Technician (Modified Schedule) 

* The anticipated start date for these positions is February 10, 2025*

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Location:  Regina, SK  
Number of Positions: 10 
Salary: $27.51- $37.11/hour (based on education and experience)  
Type of Position: Casual Part-Time  
Closing Date: 01/03/2025 

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Would you love to work outside and serve the best customers in Canada? Do you love getting your hands dirty, learning about new technology or simply problem solving? If so, we would love to meet you!

SaskTel is looking for passionate, analytical, and energetic individuals to join our team. As an employee you will build a career at one of Saskatchewan’s Top Employers. Recognized as a top Diversity Employer, Employer of Young People and one of the countries Greenest Employers, there is a lot to be proud of!
 

Employees must have: 

• A passion for customer service
• A mechanical aptitude
• The ability to operate hand and power tools
• Willingness to work aloft and in confined spaces
• Willingness to work in all types of weather conditions
• Willingness to work shift work including evenings and weekend

JOB SUMMARY
Provides high quality customer service with the installation, maintenance, repair and removal of residential and small business customer equipment and outside plant facilities. Performs related duties.

TYPICAL DUTIES & RESPONSIBILITIES
(Not all inclusive or applicable to all assignments)
1. Coordinates, installs, maintains, removes, tests and repairs residential, rural and small business equipment and outside plant facilities.
2. Connects, splices, grounds and terminates wires in outside plant facilities, concentrators and central offices in district and subdistrict locations for residential, rural and small business customers.
3. Installs, rearranges, maintains, removes, tests and repairs single line, small business, enterphone, various high speed internet services, television services, coin station equipment, wiring and associated hardware to provide service to residential, rural and small business customers. Activates wireless connections and configures computers.
4. Investigates and reports damage to outside plant facilities. Isolates and repairs rural cable troubles. Operates trenching equipment for the purpose of installing, repairing and replacing buried service wiring.
5. Investigates customer complaints pertaining to service troubles. Identifies, repairs and replaces defective and/or damaged station equipment and outside plant facilities to restore or improve service. Ensures discrepancies related to work orders, repair calls or customer accounts are brought to the attention of the responsible department.
6. Responsible to presurvey residential, rural and small business buildings for the purpose of identifying the type of wiring and amount of labour to be required.
7. Meets with property owners requiring coin station equipment installation. Responsible for site preparation, finding suitable contractors and ensuring that the work is completed in a satisfactory manner.
8. Responsible for administrative processes relating to material/stock usage and returns, time reporting, order completion, vehicles and customer billing documentation.
9. Provides training to customers as required. Identifies, assists and notifies sales department of potential sales opportunities.
10. Follows safe work practices and procedures. Takes reasonable care to protect personal health and safety and the health and safety of others in accordance with the Occupational Health and Safety Act.
 

Training
Comprehensive in class and in the field, training will be provided. Upon successful completion of training, you will be provided a vehicle, tools and the necessary support to become confident in the role.

Hours and Scheduling
This position is casual part-time, and hours may fluctuate throughout the year.

Employee Benefits:

• RRSP and Pension Plan contributions
• Health, dental and vision care coverage
• Employee discounts
• Access to 24-hour fitness facilities
• Flexible spending accounts
• Ongoing job and safety training

QUALIFICATIONS

1. Level 30 Math OR completion of Basic Electricity, Electronics and Transmission.

2. Ability to plan and organize in a self-directed environment.

3. General knowledge of personal computers and various software applications.

4. Good verbal communication skills and the ability to deal effectively with others.

5. Valid Driver's License.
 

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This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at selection.staffing@sasktel.com

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