Operations Manager - Data Centre Services 

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Location:  Regina, SK  
Number of Positions: 1 
Salary: $104,953 - $139,939 (dependent on education and experience)  
Type of Position: Permanent Full Time  
Closing Date: 02/28/2025 

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GENERAL ACCOUNTABILITY
As part of the IT Operations management team within SaskTel’s Business Sales & Solutions Division, this position is accountable for overall data centre and IT Infrastructure operations.  Reporting into the Director , IT Operations, this role leads a highly skilled technical team dedicated to proactively delivering exceptional customer service through operational excellence.  The IT Operations Manager - Data Centre works in partnership with other SaskTel teams and vendors to deliver industry leading data centre services to our valued customers.

SPECIFIC ACCOUNTABILITIES
1. Accountable for SaskTel and ICT data and infrastructure including day to day operations of network, compute and storage environments.
2. Responsible for all data centre infrastructure implementation and enhancements including assessment, planning, testing, implementation, change, configuration release and service request management.
3. Preparing and managing annual data centre budget.
4. Quality management of all data centre customer product implementations including proof of concept planning and implementation, documentation for customer colocation implementations and implementation of data centre policies and procedures following industry best practices.
5. Accountable for meeting customer service level agreements and objectives, colocation customer reporting and continual service improvement.
6. Provides 24/7 Tier II hardware, software and application support and monitoring and completes hardware, software and application maintenance activities.
7. Interfaces with vendors and manages T4 vendor support organizations.
8. Provides Data Centre infrastructure planning, capacity planning, network planning and metrics.
9. Responsible for data centre infrastructure and software licensing and contract management and negotiations.
10.Support internal SaskTel Business Units with technical expertise as required.

QUALIFICATIONS
1. Education and training in Information Technology, normally gained through post secondary education at the University Degree or Technical Institute level or equivalent experience in a related field.
2. Experience at developing and/or maintaining business relationships with solution partners.  Demonstrated expertise in managing contracts, negotiating license agreements and service level agreements.
3. Extensive experience in the application of information technology principles, methodologies and techniques. IE.  ITIL, CMM, Project Management.
4. Demonstrated analytical, business and technical leadership in delivering IT Products and Services.
5. Management skills to plan, coordinate and control the resources needed to effectively support major projects.
6. Strong team leader and member, able to select and develop staff and able to influence the performance of others.
7. Excellent communication skills, both written and verbal, and the ability to influence and deal effectively with others.

ESSENTIAL MANAGEMENT SKILLS FOR THIS POSITION
o Independent decision making
o Strong interpersonal and negotiating skills and the ability to work and communicate with all levels of management.
o Organization and planning
o Tolerance for stress
o Ability to motivate employees by promoting and modeling corporate core values.
o Ability to deliver discipline up to and including termination
o Ability to work within and build effective teams    
o Calculated risk-taking
o Adaptability

LEADERSHIP COMPETENCIES FOR THIS POSITION
o Business Acumen
o Change Management
o Coaching, Recognition and Development
o Collaboration
o Communication
o Results Orientation

#LI-POST

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This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at talent.acquisition@sasktel.com.