Sales Support Manager-SaskTel International 

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Location:  Regina, SK  
Number of Positions: 1 
Salary: $86,109 - $114,811 (Based on education and experience)  
Type of Position: Permanent Full Time  
Closing Date: 02/27/2026 

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GENERAL ACCOUNTABILITY
Accountable to provide high-level, strategic sales support to the Sales Teams along with the Vice Presidents of Client Services and Business Development, enabling the effective execution of sales strategies and operational goals. This role demands specialized knowledge of sales processes, advanced organizational expertise, and independent judgment to manage complex priorities, facilitate cross-functional collaboration, and drive outcomes that impact revenue generation and client relationships. The Sales Support Manager serves as a critical enabler of the Sales Team’s leadership in achieving organizational sales objectives.

SPECIFIC ACCOUNTABILITIES
1.    Directly contributes to the Sales Team’s ability to achieve sales targets by ensuring seamless operational support, accurate data management, and timely execution of client-facing activities, impacting organizational revenue and client satisfaction.
2.    Enhances the productivity of the sales leadership team by streamlining processes and fostering collaboration, with measurable outcomes in team efficiency and goal attainment.
3.    Serves as the primary point of contact for internal and external stakeholders, exercising discretion in managing sensitive communications. Drafts, edits, and disseminates client correspondence, ensuring alignment with organizational objectives and brand standards.
4.    Develops a thorough understanding of the SI Product Suite, underlying technical architecture and telco processes in general to effectively communicate and understand client software product requirements and identify potential revenu  opportunities.
5.    Develops and maintains a strong working relationship with key client decision makers to ensure acceptance of solutions, successful sales negotiations and positive long-term customer relations at operational level, specifically concerning product functionality enhancements, training and consulting services.
6.    Navigates complex interpersonal dynamics to align cross-functional teams (e.g. business development, marketing, finance) on shared objectives and resolves conflicts diplomatically to maintain momentum on sales initiatives.
7.    Utilizes specialized knowledge of sales operations to prepare reports, client proposals, and presentations that inform strategic decisions. Maintains and enhances CRM systems (e.g., Zoho, Jira) to ensure data integrity, supporting sales forecasting and performance tracking.
8.    Obtains customer commitment and negotiates conditions of sale including statements of work, presenting completed documentation for authorization, and tracking through customer’s procurement systems and processes.
9.    Anticipates and resolves logistical, scheduling, and resource challenges before they impact the Sales priorities and exercises independent judgment to make decisions in ambiguous or high-pressure situations.
10.    Leads administrative aspects of sales initiatives such as client events, team training programs, and marketing campaigns while coordinating with marketing, finance, and product delivery to align resources and timelines. Applies project management principles to ensure timely delivery of outcomes.
11.    Manages expense reports, budgets for sales activities, and vendor contracts ensuring fiscal accuracy and compliance with company policies. Provides insights to the VPs and Sales Team on resource allocation to maximize sales efficiency.
12.    Analyzes sales data and market trends to prepare actionable insights for the VPs, requiring creative problem-solving to address gaps in information or conflicting priorities.
13.    Safeguards sensitive sales strategies, client data, and executive communications, exercising discretion to mitigate risks to the organization’s reputation and operations.

QUALIFICATIONS
1.    Degree, Diploma or Certificate in Business Administration, and/or a combination of post-secondary and work experience in either sales, customer service or sales support.
2.    Demonstrated organizational, interpersonal, and communication skills with cultural sensitivities.
3.    Superior customer service orientation and approach.
4.    Experience with contract negotiations/administration.
5.    Demonstrated organizational, interpersonal, and communication skills with cultural sensitivities.
6.    Personal computer and software application skills.
7.    Ability to travel internationally.

LEADERSHIP ACCOUNTABILITIES
•    Builds and leads a high performing workforce by demonstrating the characteristics of a great leader at SaskTel: Inspires Trust, Brings Passion & Energy, Sees the Big Picture, and Drives Results.
•    Fosters employee engagement and purposefully reinforces and role models SaskTel’s corporate culture: Think Big, Make a Difference, Focus on Experiences, and working as OneSaskTel team.
•    Provides clear leadership and oversight of all people-related activities, fostering a fair, inclusive, and collaborative workplace. Leads talent acquisition, development, and retention through effective coaching, feedback, and communication, while ensuring compliance with organizational policies and the collective bargaining agreement.
•    Organizes and directs work including prioritizing assignments, establishing objectives, providing regular performance feedback, and taking necessary corrective action as may be required.
•    Ensures all relevant policies are understood and complied with, including but not limited to safety, health, environmental, Code of Business Conduct, privacy, cybersecurity, AI usage/utilization, and authorization and signing authorities.
•    Oversees financial activities within area of responsibility. Creates and/or monitors annual operating and capital budgets, keeping tabs on budget adherence, and taking necessary actions to address budget variances.
•    Responsible for negotiation, execution and/or enforcement of contracts for obtaining goods and services related to the area of responsibility.
•    Accountable for proactively identifying, inspiring, and acting on opportunities to innovate and drive process improvements, develop growth initiatives, and improve revenue and/or reduce costs. Driving valuable customer experiences and employee engagement, improving sustainability, and demonstrates commitment to the communities that we serve.

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About SaskTel International

Established in 1986, SaskTel International (SI) is a leading software development and professional services company that provides solutions to telecom and Information and Communications Technology (ICT) companies globally. As a subsidiary of SaskTel, a major ICT provider in Canada with revenue of $1.3 billion, over 3,300 employees, and 1.4 million customer connections, SI brings the perspective of a telecom operator to clients. SI provides industry leading Operational Support System (OSS) solutions to empower ICT providers with accurate network asset management, provisioning and activation to automate and transform service delivery capabilities. With a wealth of global experience, SI has successfully completed world-class projects in over 40 countries, offering professional services and consulting for strategy, network engineering, and ICT service operations.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at talent.acquisition@sasktel.com. 

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