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Solutions Manager - ICT Services Support 

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Location:  Regina, SK  
Number of Positions: 1 
Salary: $84,421 - $112,560 (Depends on education & experience)  
Type of Position: Permanent Full Time  
Closing Date: 02/02/2025 

Competition Comments:   

This position may be located in Estevan, Moose Jaw, North Battleford, Prince Albert, Saskatoon, Swift Current, Weyburn or Yorkton, SK. 

Qualification #2 Comments: The following Cisco Certifications would be considered an asset: CCNP, CCIE

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Lead the Next Generation of ICT Innovation at SaskTel as a Solutions Manager of ICT Services Support!

Are you driven by innovation and excited by the challenge of delivering cutting-edge ICT solutions? As a Solutions Manager of ICT Services Support on SaskTel's Cisco Collaboration Team, you'll be at the forefront of designing, implementing, and optimizing advanced technical environments. In this pivotal role, you will lead tactical planning, oversee project delivery, and ensure seamless operationalization of SaskTel's ICT services. Collaborating closely with Solution Architects, you'll influence technology strategies, drive automation initiatives, and support research and development to onboard emerging technologies. As a trusted technical leader, you'll consult with cross-functional teams and strategic partners to deliver integrated solutions that meet customer needs while driving long-term profitability. Whether managing complex projects, mentoring teams, or pioneering new technologies, you’ll play a key role in advancing SaskTel's vision for innovation and excellence. This is your opportunity to make a meaningful impact in a dynamic environment where your expertise will shape the future of ICT solutions!

POSITION OVERVIEW

Accountable for providing technical leadership and consulting services for all aspects of the planning, design, architecture, implementation, support, evolution, performance, operational tools, and capacity related to assigned technical environments. Provides consultative expertise to senior management, providing information and recommendations, as required.

SPECIFIC ACCOUNTABILITIES

1. Accountable for all aspects of the employee lifecycle including hiring, performance management, coaching and mentoring employees.
2. Accountable for the planning, architecture, high level design, implementation, support and evolution of SaskTel ICT products and services
3. Develops and maintains expertise on emerging technologies and provides leadership within SaskTel and customer organizations on the impacts of and regarding management of transition to these technologies.
4. Acquires and applies knowledge of trends and of the competitive environments in the telecommunications and customer industries to position SaskTel within customer business plans.
5. Accountable for the optimization of Customer integrated solutions and networks with respect to customer defined requirements and long term profitability of SaskTel.
6. Provides a technical leadership role and builds a foundation of support within SaskTel and its alliance partners and leverages the associated relationships in the best interest of SaskTel and SaskTel customers.
7. Provides consulting, coaching and/or mentoring to direct reports and others in regard to customer technical requirements, plans and solutions with respect to the associated technologies.
8. Performs business/system analysis and consulting regarding complex solutions to help customers improve their business processes and/or adapt to change.
9. Develops business cases and manages internal projects and/or assists clients in developing business cases through the appropriate life cycle of ICT products and services.
10. Develops and documents requirements, designs, specifications, project schedules, cost estimates, test plans and performance requirements.
11. Maintains knowledge of current and emerging methodologies, standards, guidelines and tools associated with fulfillment of the above accountabilities and recommends/influences use of these within SaskTel.
12. Assist in the management of projects to ensure they are delivered on-time, on-scope, and within budget, to help maximize profitability for SaskTel.
13. Accountable for financial management of projects

QUALIFICATIONS

1. Bachelor’s Degree OR Technical Certificate and 3 years relevant experience OR 6 years equivalent experience in a related field     
2. Current standing of advanced vendor certification(s) as specified in the posting.
3. Experience in developing customer proposals and contracts
4. Experience at developing and/or maintaining business relationships with solution partners.  Demonstrated expertise in managing contracts, negotiating license agreements and service level agreements.
5. Extensive experience with negotiating contracts with vendors, partners and consultants
6. Extensive experience in the application of information technology principles, methodologies and techniques.
7. Demonstrated analytical, business and technical leadership in delivering ICT Products and Services.
8. Maintains expertise on emerging technologies, industry trends, information technology, and their cross impacts to SaskTel and the customer.
9. Management skills to plan, coordinate and control the resources needed to effectively support major projects
10. Experience with financial management and possesses budgeting skills
11. Strong team leader and member, able to select and develop staff and able to influence the performance of others.
12. Demonstrated experience in managing teams to deliver projects with an understanding of project management.
13. Excellent communication skills, both written and verbal and the ability to influence and deal effectively with others.

#LI-POST

This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at selection.staffing@sasktel.com.