At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformative! 

Client Technology Manager-Vendor Relations 

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Location: Regina or Saskatoon, SK  
Number of Positions: 1 
Salary: $86,109 - $114,811 (Based on education and experience)  
Type of Position: Permanent Full Time  
Closing Date: 03/06/2026 

Competition Comments: Position may be located in Regina or Saskatoon.  This is a TCP position 

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GENERAL ACCOUNTABILITY
Accountable for ensuring that third party vendors deliver secure, reliable, and high quality services that support SaskTel’s critical systems and strategic priorities. Responsible for leadership in the oversight of vendor performance, contractual compliance, service delivery, and operational stability. Ensures that fulfillment and assurance processes are efficient, well documented, continuously improved, and aligned with SaskTel’s customer experience expectations. The position acts as an escalation point for significant vendor related service issues and collaborates across departments to resolve risks, disruptions, and systemic problems. Accountable for proactive identification of service improvements, operational efficiencies, and risk mitigation opportunities to enhance vendor performance.

SPECIFIC ACCOUNTABILITIES
1. Oversees vendor supported services that underpin SaskTel’s critical systems, ensuring performance aligns with contractual obligations, SLA commitments, and operational requirements.
2. Manages vendor relationships, including evaluation of performance, facilitation of regular operational reviews, and enforcement of service expectations, penalties, and corrective actions.
3. Ensures vendors adhere to SaskTel security, privacy, compliance, and architectural standards, working closely with Security, Architecture, and Technology teams.
4. Leads major incident response activities involving vendor provided services, driving root cause analysis, recovery actions, and long term remediation plans.
5. Oversees end to end fulfillment, assurance, and change processes for vendor supported services; ensures documentation is up to date and processes are followed.
6. Serves as the primary escalation point for service issues involving vendors and coordinates resolution across internal support groups, vendors, and business stakeholders.
7. Conducts regular contract and performance reviews, identifies opportunities to optimize costs, improve service levels, and strengthen vendor accountability.
8. Collaborates with business units, Technology, IS, and other stakeholders to understand operational needs and ensure vendor services support SaskTel’s strategic direction.
9. Ensures disaster recovery, business continuity, and risk management plans for vendor supported services are accurate, tested, and effective.
10.Provides leadership, guidance, and subject matter expertise on vendor management practices, service management frameworks, and operational processes.
11.Maintains current knowledge of industry best practices and technology trends relevant to vendor provided services supporting critical systems.

QUALIFICATIONS
1. University degree in Information Technology, Engineering, Business, or a related discipline; an equivalent combination of education and experience may be considered.
2. Demonstrated experience managing third party vendors within a technical service delivery environment, including performance management, SLA negotiation, and contract administration.
3. Strong knowledge of IT service management principles (ITIL or equivalent), operational processes, and enterprise service delivery practices.
4. Proven ability to lead incident responses involving vendor supported services, including root cause identification, remediation planning, and communication with senior leadership.
5. Extensive knowledge of IT infrastructure, enterprise platforms, and operational support models for critical systems.
6. Experience collaborating across cross functional technical and business teams to drive service improvements and operational efficiency.
7. Strong understanding of security, risk management, and compliance requirements related to third party service providers.
8. Excellent communication, negotiation, and relationship management skills.
9. Project management experience: PMP or ITIL certification is considered an asset.

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LEADERSHIP ACCOUNTABILITIES

• Builds and leads a high performing workforce by demonstrating the characteristics of a great leader at SaskTel:  Inspries Trust, Brings Passion & Energy, Sees the Big Picture, and Drives Results.   
• Fosters employee engagement and purposefully reinforces and role models SaskTel’s corporate culture: Think Big (Innovation and Courage), Make a Difference (Commitment and Community), Focus on Experiences (Simplicity and Agility), and working as OneSaskTel Team. 
• Provides clear leadership and oversight of all people-related activities, fostering a fair, inclusive, and collaborative workplace. Leads talent acquisition, development, and retention through effective coaching, feedback, and communication, while ensuring compliance with organizational policies and the collective bargaining agreement. 
• Organizes and directs work including prioritizing assignments, establishing objectives, providing regular performance feedback, and taking necessary corrective action as may be required.    
• Ensures all relevant policies are understood and complied with, including but not limited to safety, health, environmental, Code of Business Conduct, privacy, cybersecurity, AI usage/utilization, and authorization and signing authorities.   
• Oversees financial activities within area of responsibility. Creates and/or monitors annual operating and capital budgets, keeping tabs on budget adherence, and taking necessary actions to address budget variances. 
• Responsible for negotiation, execution and/or enforcement of contracts for obtaining goods and services related to the area of responsibility. 
• Accountable for proactively identifying, inspiring, and acting on opportunities to innovate and drive process improvements, develop growth initiatives, and improve revenue and/or reduce costs. Driving valuable customer experiences and employee engagement, improving sustainability, and demonstrates commitment to the communities that we serve. 

This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at talent.acquisition@sasktel.com. 

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