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Solutions Architect (Customer Relationship Management- Directwest) 

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Location:  Regina or Saskatoon, Sask. 
Number of Positions: 1 
Salary: $86,109 - $114,811 (determined based on education and experience)  
Type of Position: Permanent Full Time  
Closing Date: 11/19/2025 

Comments: This position can be located in Regina or Saskatoon. This position is considered a technical career path position within SaskTel’s Technical Career Path Program. The program provides a parallel career path for technical management employees that promotes and supports the development of the high performance work environment critical to SaskTel's success. SaskTel’s Technical Career Path Program offers an opportunity to progress to higher salary bands. Microsoft Dynamics CRM Certification (Technical Associate, Developer, or Solutions Architect) would be considered an asset. 

Are you ready to lead the transformation of customer relationship management and drive innovation at the heart of Directwest within SaskTel’s Business Solutions? Serving as the Solutions Architect (Customer Relationship Management) within SaskTel, you’ll dedicate your expertise to advancing Directwest’s vision and success. In this pivotal role, you’ll be the cornerstone of our department’s continued success, designing and implementing cutting-edge technical environments that enable Directwest’s Sales and Operations teams to maximize efficiency and achieve revenue goals. You’ll provide expert consulting to senior management and clients, manage technical project teams, and architect solutions that elevate both our infrastructure and our customers’ experience. If you’re a strategic thinker with strong technical leadership skills, advanced certifications, and a passion for shaping IT products and services, seize this opportunity to make a lasting impact! Your expertise will not only drive the evolution of our CRM environment for Directwest, but also support the growth and innovation that define SaskTel’s legacy. If you thrive on innovation, teamwork, and delivering impactful solutions, this is your opportunity to make a difference. Join us and help shape the future of technology at SaskTel! 

POSITION OVERVIEW

Accountable for providing technical leadership and consulting services for all aspects of the planning, design, architecture, evolution, performance, operational tools, and capacity of technical environments within SaskTel's Business Solutions technical environment as well as Customer environments. Specifically, accountable to develop and implement practical and cost-effective plans for the information technology infrastructure environment(s) to support the services and solutions of Business Solutions. Provides consultative expertise to senior management, SaskTel departments and the customer. Leads the introduction of new information technology infrastructures required to support existing and future services and will provide consultative expertise to customers as well as senior management.

SPECIFIC ACCOUNTABILITIES

1. Accountable for the evolution of existing (planning, research, development) services and creation of new and innovative infrastructure (data centre, network, compute, storage, security, application, IoT etc) to support SaskTel's Business Solutions services and SaskTel customers.
2. Ensures the infrastructure solution is capable of providing all technical requirements in a practical and cost-effective manner through analyzing future business requirements, future technical requirements, and objectives.
3. Works closely with the tactical design and assurance teams, suppliers, other SaskTel resources and SaskTel Customers to determine technical and business requirements and ensure that assurance processes have been developed.
4. Plans, design and coordinates the implementation of infrastructure, applications or policies for SaskTel and SaskTel customers.
5.  Accountable for researching and prototyping technical/infrastructure solutions, vendor landscape, creating and recommending short and long term strategies, and preparing Executive presentations for required services to meet SaskTel's and customers business needs.  Prepares and maintains strategies, plans, policies, educational presentations, and standards as required based on this research.
6. Manages technical/infrastructure products and services through their lifecycle by developing and ensuring execution of product introduction and retirement plans..
7. Provides professional advice/consulting and high level support regarding technologies, strategies and services to various internal teams including middle and senior management.
8. Accountable for managing technical project teams that will consist of both SaskTel employees, contractors, and customer employees. Provides leadership, direction and support directly to the customer and /or partner on pertinent technical developments.
9. Leads and participates in customer technology advisory initiatives, conduct customer technology and business assessments, including the assessment and design of customer technology architectures, integration strategies and technology/service roadmaps.
10. Provides consulting services inclusive of advisory, assessment, and architecture services which includes translating customer business challenges or objectives into technical solutions.
11. Participates in all aspects of the employee lifecycle including hiring, performance management, coaching and mentoring employees.

QUALIFICATIONS

1. Bachelor's Degree OR Technical Certificate and 3 years relevant experience OR 6 years equivalent experience in a related field.
2. Current standing of advanced vendor certification(s) as specified in the posting.
3. Thorough knowledge and understanding of information management technologies and management disciplines, along with extensive experience in the application of information technology principles, methodologies, and techniques. Experience in technology planning and/or infrastructure (data centre, network, compute, storage, voice, security, application) design, consulting, implementation, support or operations is desirable.
4. Experience in developing customer proposals and contracts.
5. Experience with developing and/or maintaining business relationships with customers and solution partners. Demonstrated expertise in managing & negotiating contracts, license agreements and service level agreements with vendors, partners, consultants and customers.
6. Demonstrated analytical, business and technical leadership in developing & delivering IT Products, Services and Solutions.
7. Management skills to plan, coordinate and control the resources needed to effectively support major projects.
8. Experience with financial management and budgeting.
9. Strong team leader and member, able to develop staff and influence the performance of others.
10. Excellent communication skills, both written and verbal, and the ability to influence and deal effectively with others.

#LI-POST

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This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at selection.staffing@sasktel.com.