At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're passionate, driven, and ready to make a difference, join our dynamic team and be part of something truly transformative!

 Senior Clerical Associate (Workforce Management) 

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Location: Saskatoon, SK  
Number of Positions: 2 
Salary:$28.34 - $38.22 (based on education and experience)  
Type of Position: Casual Part-Time  - no guarantee of hours
Closing Date: 07/23/2025  

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JOB SUMMARY
Working in a queued environment where focus is on the timely resolution of customer troubles and installation,responsible to dispatch work through the Workforce Management System for installation, maintenance and repairof subscriber services. Manage and adjust workloads for CST's, FT's and contractors with regular customerinteraction. Must be able to respond quickly and efficiently to critical situations and take action with minimaldirection.

TYPICAL DUTIES & RESPONSIBILITIES
(Not all inclusive or applicable to all assignments)
1. Books, loads, dispatches and tracks install and repair work. Directs outside work forces based on workload to ensure optimum loading of technicians. Proactively works with Resource Planning whenrelocating technicians to different locations throughout the province to meet workload requirements.
2. Creates and dispatches TRACS tickets/activities notifying techs of troubles and/or deferred work items. Significant focus on timely resolution of customer troubles & installs.
3. On a daily basis prioritizes, reassigns, and reschedules jobs loaded to technicians and/or due dates on various tasks, which requires contacting customers to rebook.
4. Dispatch FT's on cut or damaged cables. Contacts customer/contractor to clarify informationregarding damaged facilities.
5. Testing repair of facilities, notifying customers and closing tickets.

QUALIFICATIONS
1. Level 30 Math with working knowledge of processes, products, services, trouble ticket and workforcemanagement systems typically gained through two years current experience in one of the following areas:
a) Residential Sales, Business Sales or Assignment;
b) Customer Support Centre;
c) Install and Repair; OR
d) Construction

2. Working knowledge of outside plant is beneficial.
3. Excellent analytical, problem solving and decision making skills.
4. Good planning, organizing and coordinating skills.
5. Excellent verbal and written communication skills, and the ability to deal effectively with others.
6. Working knowledge of personal computers and various software applications.
7. Keyboarding 20 wpm.

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This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at talent.acquisition@sasktel.com.